To support the effective, efficient, and secure use of Information Technology by Computer Sciences Students, Faculty, and Staff in Teaching, Learning, Research, and Public Service

  • Given recent developments regarding COVID-19, the CSL is providing the following information regarding remote access and instruction:

    Connecting to Linux workstations using RDP

    Connecting to Windows workstations using Remote Desktop

    Remote access for administrative staff

    Instructional Windows remote access

    Instructional Continuity: Ways to keep teaching during disruptions (UW-Madison guidance)

    Posted Wed, 03/11/2020 - 2:19pm

  • Zoom is currently available to Faculty, Staff and Students in a "soft roll-out" -- DoIT has not completed documentation, training, or support models. It is integrated with campus NetID. At the moment, no configuration changes can be made. If you do not need to use Zoom, it is recommended that you continue to use other campus video collaboration tools, that are fully supported by DoIT.

    Basic usage:

    Zoom is integrated with NetID for authentication. A few important notes are below. For more complete information, see UW-Madison Zoom - Getting started

    Desktop Client

    If you are already using the desktop zoom client, make sure to log out if you have a non-UW account, and un-check the "remember me" box.

    Login by clicking on the Sign In with SSO button. It will prompt for your username/email addres: enter your email address, then click Continue.

    If prompted, enter your NetID credentials on the UW-Madison NetID login page in your web broswer.

    Web Portal

    The UW-Madison Zoom web portal is

    Canceling Meetings

    Zoom meetings can only be canceled in the desktop client. "Hover" the mouse over the meeting, and you will either see a "Delete" button, or a button with three dots, which includes the "delete" option.

    Test Meeting

    You can test your zoom client by using the Zoom test meeting

    Posted Thu, 09/03/2020 - 2:06pm
  • As you all know, the UW's response to the COVID-19 includes restrictions on on-campus work.

    Contacting the CSL

    The CSL staff are all working remotely.

    Please continue to send problem reports and requests for service to This is the best way to contact the CSL, and the best way to get service from the CSL. We will be prioritizing service based on the UW's stated priorities during this situation.

    Please provide as much information and context as possible in the email, and use a meaningful subject line, so that we can easily identify your request. Please use a "new" request (new email, with a new Subject: line, without the CSL tracking number) for each new request or problem. That allows us to assign the request to the appropriate staff, and track the request.

    If you need additional assistance, one of our staff will contact you via email, to arrange a phone or video conference.

    Critical Computers

    In accordance with the directives from the UW, essential CSL staff will go to the CS building to reboot critical servers. We can not predict what the response times will be, nor which servers are considered critical, as the situation continues to change. Please be patient, we will let you know the status of your requests as soon as we can.


    It was our plan to place packages in offices for pick-up by the end-users. However, the UW is changing the delivery procedure, and we do not know what the situation will be. We will work with you to get critical packages delivered in a safe manner.

    If you have any questions, please send email to

    Posted Sun, 03/22/2020 - 4:41pm
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