The Computer Systems Lab is the IT support organization of the Computer Sciences Department at UW-Madison.
Our mission is to support the effective, efficient, and secure use of information technology by Computer Sciences students, faculty, and staff in teaching, learning, research, and public service.
On this site you may find documentation for the various services that the CSL supports. Please see the sidebar to browse a listing of available help topics or search by keyword.
Find out more about the projects that the CSL is working on and have recently completed:
Important information regarding COVID-19
Given recent developments regarding COVID-19, the CSL is providing the following information regarding remote access and instruction:
CSL Services during the COVID-19 situation (2020-03-16)
The UW’s response to COVID-19 includes restrictions on on-campus work.
Contacting the CSL
The CSL staff are all working remotely.
Please continue to send problem reports and requests for service to firstname.lastname@example.org. This is the best way to contact the CSL, and the best way to get service from the CSL. We will be prioritizing service based on the UW’s stated priorities during this situation.
Please provide as much information and context as possible in the email, and use a meaningful subject line, so that we can easily identify your request. Please use a “new” request (new email, with a new Subject: line, without the CSL tracking number) for each new request or problem. That allows us to assign the request to the appropriate staff, and track the request.
If you need additional assistance, one of our staff will contact you via email, to arrange a phone or video conference.
In accordance with the directives from the UW, essential CSL staff will go to the CS building to reboot critical servers. We can not predict what the response times will be, nor which servers are considered critical, as the situation continues to change. Please be patient, we will let you know the status of your requests as soon as we can.
It was our plan to place packages in offices for pick-up by the end-users. However, the UW is changing the delivery procedure, and we do not know what the situation will be. We will work with you to get critical packages delivered in a safe manner.
If you have any questions, please send email to email@example.com.