CSL Services during the COVID-19 situation

Sun, 03/22/2020 - 4:41pm -- Anonymous (not verified)

As you all know, the UW's response to the COVID-19 includes restrictions on on-campus work.

Contacting the CSL

The CSL staff are all working remotely.

Please continue to send problem reports and requests for service to lab@cs.wisc.edu. This is the best way to contact the CSL, and the best way to get service from the CSL. We will be prioritizing service based on the UW's stated priorities during this situation.

Please provide as much information and context as possible in the email, and use a meaningful subject line, so that we can easily identify your request. Please use a "new" request (new email, with a new Subject: line, without the CSL tracking number) for each new request or problem. That allows us to assign the request to the appropriate staff, and track the request.

If you need additional assistance, one of our staff will contact you via email, to arrange a phone or video conference.

Critical Computers

In accordance with the directives from the UW, essential CSL staff will go to the CS building to reboot critical servers. We can not predict what the response times will be, nor which servers are considered critical, as the situation continues to change. Please be patient, we will let you know the status of your requests as soon as we can.

Deliveries

It was our plan to place packages in offices for pick-up by the end-users. However, the UW is changing the delivery procedure, and we do not know what the situation will be. We will work with you to get critical packages delivered in a safe manner.

If you have any questions, please send email to lab@cs.wisc.edu.