The purpose of this page is to introduce the Computer Systems Lab (CSL) and provide some information that we hope will be useful to new Computer Sciences faculty in the next few months. Please send any question to firstname.lastname@example.org
Introduction to the CSL
The Computer Systems Lab is the computing facility for the CS department. Unlike many departments, we support all aspects of computing in the department: instructional, research and administrative uses. We think that this is one of our strengths: every user in the department has access to a wide variety of computing resources. Very little software is restricted to a specific segment of the department. Most likely the software that is on your desktop workstation is the same software that is available to students, and vice versa.
By leveraging computer support for a large number of users, we are able to provide first-class support at a reasonable cost.
The CSL carries out the policies set by the department faculty and the facilities committee.
The CSL has six full-time staff, and 10-12 undergraduate students working 10-30 hours/week, doing a variety of support tasks. For the current staff list and primary duties, see the CSL Staff page.
Facilities and Services
Information on our most commonly requested services is available at the CSL Services tab on this website. A quick summary of the services and facilities that may be of immediate interest to new faculty:
- RedHat Enterprise Linux 6 and 7 is available on desktops and servers. All new Linux installs are RHEL 7
- Windows 7 is available for desktops. We provide Windows servers for the Windows infrastructure, and could provide dedicated Windows servers if needed for research projects
- Apple OSX is not currently supported for general purpose use. We will be deploying a virtual OSX instructional lab this fall.
- Arrangements can be made for other operating systems as needed by research projects
Laptops and Tablets
Laptops and tablets are by their very nature personal, and difficult to support and manage in a consistent manner. Therefore our current laptop and tablet support is limited: we will assist with the purchase and warranty hardware support, and can provide some software that you can install.
Please see below about purchasing laptops and tablets.
File Systems, Storage and Data Backup
All Linux workstations and servers use AFS for a site-wide file system. In order to meet the specific needs of research projects, we also support NFS, SMB and SAN-attached storage on a case-by-case basis.
Windows workstations and servers use a Windows file server as the primary file system, with access to AFS for convenience.
Research projects may use additional storage space (AFS, NFS, SMB, or SAN-attached). Unless a project has specific very large storage needs that would incur significant additional cost, there is no charge for research storage. If your storage would incur significant costs, we will work with you on a cost-effective solution.
All home directories and project space are included in daily backups for disaster recovery purposes, except for some very large static data sets that are specifically excluded at the request of the research project.
Servers and Virutal Machines
In addition to servers for the CSL infrastructure, we configure, purchase and maintain application-specific servers for research projects, and a VMware cloud. There is no charge for typical virtual servers.
If your project has specific computing needs that are not met by desktop workstations, please contact the lab and we will work with you to meet your needs.
Purchasing Computer Equipment, Software, Supplies and Services
The CSL handles all computer-related purchases (office supplies and travel are handled by the Department business office).
CSL staff will assist and coordinate any computer-related purchase made with UW funds. We are bound by the UW purchasing rules.
- Most purchases are less than $5,000 and can be handled by us as a "best judgement" order, using our University credit card or regular vendors. Standard computers and monitors can be ordered using the CSL PC and Monitor Order Form.
- Any purchase over $5,000 requires a purchase order. It typically takes two weeks for a purchase order to be issued, but can be longer if the offices that need to approve the order are busy, or if there are complications with the purchase. The most common complication is purchasing specialized items that have only one vendor, which requires justification.
Before you decide to purchase anything, we'd like to help you make the best choice:
- If you have specific needs, then you usually know what you want. If it is in any way a computer, we'd like to review your purchase to make sure we can support it.
- If you have general needs, we'll work with you to get what you want/need. We try very hard to standardize on a certain model of computers and standard components for each round of computer buys, so that we can more effectively support the computers.
- We will do the shopping for the best price, take care of the paperwork, and keep an eye on the order
- When the items arrive, we inventory them, install them, and lock them down in the office.
Another factor is that we (and everyone else in the University) are very busy in the first few weeks of the semester.
Getting a computer for your desk
We will lend you a standard PC (running either Linux or Windows) for your desk for your first semester here. This way, you will not have to make any decisions on what computer to purchase until you have a chance to find out how you will be using your office computer, and what purchase makes the most sense.
Your CS account and Email
Your CS account is used for access to CSL facilities and resources, and is the basis of your CS email address. It is separate from your campus NetID.
The CSL currently provides IMAP email for all CS faculty, staff, graduate students, CS undergraduate majors, affiliated faculty, staff and courtesy users, and undergrads enrolled in CS classes. The campus is transitioning to a common mail system (Microsoft office365). When the CS Department migrates, you will have a choice of maintaining separate office365 accounts or combining them. You will retain your cs.wisc.edu email address in either case.
Communicating with the Lab
We are using a request-tracking system. To initiate a request, question or problem report, send email to email@example.com. Please include as much information as possible.
Once your mail to lab has been received, it is assigned a number, which is added to the Subject: line in square brackets, and an acknowledgement is sent to you. For example:
Subject: Re: [CSL #12345] new faculty
Please save the acknowledgement mail. For any future email on the same issue, please reply to the acknowledgement mail, or to the email from CSL staff, and please keep the CSL # in the subject line (in square brackets), and remember to Cc: lab on your mail. This is the only way we keep related messages together.
If you have an issue you would like to discuss that can not be solved via email, please send mail to lab describing the issue and requesting a meeting. We'll research the issue and make sure that the appropriate staff person meets with you.
If you have any questions, or need additional information, please send mail to firstname.lastname@example.org